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Terms and Conditions

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Welcome to SGJ TECHNOLOGIES PRIVATE LIMITED and to www.dorkar.in.

These Terms & Conditions ("Terms") govern your access to and use of our website, mobile application, and services (collectively, the "Platform").

By accessing or using our Platform, you agree to be bound by these Terms.

These Terms govern the use of services available on https://dorkar.in and/or the mobile app of the "Dorkar" company (collectively, the "Platform", and along with the services available on or through the platform, "Third Party Services"). These Terms also include our Privacy Policy available at https://dorkar.in/privacy-policy ("Privacy Policy") and any guidelines, additional or supplementary terms, policies, and disclaimers made available or issued by us from time to time ("Supplementary Terms").

These Terms constitute a binding and enforceable legal agreement between SGJ TECHNOLOGIES Private Limited (a company incorporated under the Companies Act, 2013, having its registered office at 105/15, Sil Colony, Dum Dum Road, Kolkata - 700074 ("DORKAR", "we", "us", or "our"), and you, a user of the services, or any legal entity that books/uses Third Party Services such as FOOD DELIVERY, E-COMMERCE on behalf of end users ("you" or "customer"). By using Third Party Services, you represent and warrant that you have full legal capacity and authority to agree to and be bound by these Terms. If you represent another person, you confirm and represent that you have the necessary authority to bind that person to these Terms.

By using Third Party Services, you agree that you have read, understood, and are bound by these Terms as amended from time to time, and you will comply with the requirements listed herein. These Terms expressly supersede any prior written agreements with you. If you do not agree to these Terms or do not comply with the requirements listed herein, please do not use Third Party Services. You understand and acknowledge that Third Party Services are solely the responsibility of the third parties who create or provide them, and the use of such services is entirely at your own risk. We make no representations and disclaim all warranties and liabilities arising from or related to such Third Party Services, including their accuracy or completeness.

"DORKAR" has created an intermediary online platform (hereinafter referred to as the "Site", "Website", "Platform", "Crowd Force" or "DORKAR") that operates as an intermediary e-commerce marketplace facilitating the supply of various services, food, and other goods. The marketplace is a platform for domestic customers to transact with third-party service providers and sellers who have been granted access to the site. The company does not provide any services other than offering the marketplace as a platform for users to transact at their own cost and risk, except for other services that may be specifically notified in writing. The company is not and cannot be a party to any transaction between you and third-party sellers, nor does it have any control, involvement, or influence over the goods purchased or services received from such third-party sellers (collectively referred to as "Products and Services"). By using the services available on the site, you consent to the collection, use, and disclosure of information about you as described in this agreement and the privacy policy displayed on the site. Information contained on or linked from this website is for general information only. Nothing on this website constitutes or is claimed to constitute advice. You should not rely on any information contained on or linked from this website. If you require advice, you should contact your personal professional based on your own circumstances.

Please read these Terms of Use ("Terms") carefully to understand your legal position regarding the services provided through our website www.dorkar.in ("Site") or the mobile app of the "Dorkar" platform ("Services").

These Terms are intended to make you aware of your legal rights and responsibilities regarding your access and use of the "Dorkar Platform", including providing information through the website, whether currently existing or in the future, which are linked to the Terms (collectively, "Third Party Services"). This agreement governs the use of certain materials on the website and sets out the terms applicable to the user's use of the site. By using the website, the user agrees to comply with all terms described herein. The right to use the website is personal to the user and is not transferable to any other person or entity. The user is responsible for all use of their account (under any screen name or password) and for ensuring that all use complies fully with this agreement. The user is responsible for maintaining the confidentiality of their password(s), if any. We reserve the right at any time to change or discontinue any aspect or feature of the website, including but not limited to content, materials, and links to third-party communications (herein referred to as "Third Party Websites"), required for access or use.

By accessing or using the platform, you agree to be bound by these Terms and enter into a legally binding agreement with SGJ Technologies Private Limited and its affiliates (collectively, "DORKAR", "we", "us", or "our"), the owner and operator of "Dorkar".

If you do not agree to these Terms, you must immediately stop using the platform.

Your use of the Dorkar platform is at your own risk, including the risk of exposure to offensive or otherwise inappropriate content.

Definitions

  • Customer / You / Your: Any person who accesses or uses Third Party Services.
  • Platform: DORKAR website and mobile application.
  • Restaurant Partner: Restaurants, cloud kitchens, hotels, or food establishments listed on the platform.
  • Content: Reviews, ratings, images, videos, text, data, and other information displayed on or through the platform.
  • DORKAR Content: Content owned or licensed by DORKAR, excluding customer content and third-party content.
  • Customer Content: Content uploaded or shared by customers.
  • Third Party Content: Content originating from restaurant partners or other third parties.

Services

(a) Services include providing the platform that enables you to arrange and schedule various home-based services with independent third-party service providers ("Service Professionals"). As part of the service, DORKAR facilitates payment transfers to service professionals and collects payments on their behalf.

Services provided by service professionals are referred to as "Third Party Services". The term "Services" does not include Third Party Services. Service professionals are solely responsible and liable for the Third Party Services they offer or provide. DORKAR and its affiliates are not employers of service professionals, and service professionals are not agents, contractors, or partners of DORKAR. They have no authority to bind or represent DORKAR.

The platform is intended for your personal and non-commercial use unless otherwise agreed under a separate agreement. If you use services outside India, you are deemed to have accepted the applicable DORKAR terms in that jurisdiction.

A key part of the services is DORKAR's ability to send you text messages, emails, or WhatsApp messages regarding bookings, usage, or promotions.

In some cases, you may need to submit identification to receive services, and failure to comply may prevent you from using Third Party Services.

Representations and Warranties

You represent and confirm that:

  • You must create an account to access services and be at least 18 years old and legally capable.
  • All information provided must be accurate and updated promptly if changed.
  • You are responsible for account security and confidentiality.
  • You are liable for all activities under your account.
  • You agree to receive communications from us.
  • You will use the platform in compliance with Indian law.
  • Information on the platform is provided "as is" without guarantees of accuracy.
  • DORKAR does not guarantee food quality, pricing, availability, or certification.

No Liability

  • DORKAR is not responsible for services provided by third-party providers.
  • DORKAR is not a manufacturer, seller, or distributor of food.
  • Responsibility for food safety compliance lies with restaurant owners.
  • Disputes between customers and restaurants are not DORKAR's responsibility.

User Content

  • Users may post content such as reviews, feedback, etc.
  • You grant DORKAR a global, perpetual, royalty-free license to use such content.
  • DORKAR may remove content at its discretion.

Consent to Data Use

  • You consent to collection and use of personal data per the privacy policy.
  • Data may be shared with affiliates or authorities as required by law.

Third Party Services

  • Orders: You may request services based on availability.
  • Confirmation: Booking confirmation will be provided via SMS/email.
  • Cancellation: Cancellation charges may apply.

Pricing and Payment

  • Charges and fees may apply.
  • Payments can be made via card, net banking, UPI, wallet, or cash.
  • All fees are subject to taxes and generally non-refundable.
  • Payments may be processed through third-party processors.

Service Description

  • DORKAR provides a platform connecting users with third-party providers.
  • DORKAR does not provide logistics services.

Service Provision

  • DORKAR may modify or discontinue services at any time.
  • Software updates may be required.
  • Account access may be restricted if terminated.

Disclaimers

  • Content is for informational purposes only.
  • DORKAR does not guarantee food quality, prices, or availability.
  • Certifications displayed are provided by partners and not verified.

Food Ordering and Delivery

  • Orders are placed through the platform with restaurant partners.
  • Delivery may be done by partners or third-party delivery providers.
  • DORKAR acts only as an intermediary.

General Terms

  • DORKAR is not responsible for errors, delays, or quality issues.
  • Customers must provide accurate information.
  • Reselling is prohibited.

Cancellation and Refund Policy

  • Refunds depend on restaurant approval and policies.
  • Proof may be required for complaints.

Liquidated Damages

Incorrect information or cancellation may lead to charges.

Changes to Terms

DORKAR may update terms at any time. Continued use implies acceptance.

User Conduct

  • Discrimination against service professionals is prohibited.
  • Users must treat professionals respectfully and provide a safe environment.

User Responsibilities

You must provide accurate information and cooperate in disputes.

Intellectual Property

All platform content belongs to DORKAR or licensors.

Termination

DORKAR may suspend or terminate access for violations.

Disclaimer and Warranty

  • Services are provided "as is" without warranties.
  • DORKAR is not liable for damages.

Indemnification

You agree to indemnify DORKAR against claims arising from misuse.

Jurisdiction

These Terms are governed by Indian law, with Kolkata courts having jurisdiction.

Copyright Notice

DORKAR respects intellectual property rights.

Grievance Redressal

  • Contact support via chat, email, or phone for complaints.
  • A grievance officer is available for unresolved issues.