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Refund & Cancellation Policy

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This Refund & Cancellation / Replacement Policy outlines the terms under which customers may request a refund, replacement, or exchange for products or services purchased through our platform.

By placing an order with us, you agree to this policy.

Eligibility for Refund or Replacement

You may be eligible for a refund or replacement under the following conditions:

  • Product received is damaged, defective, or broken
  • Incorrect product delivered (wrong item, size, or variant)
  • Product is missing items or parts
  • Order is not delivered within the promised timeframe
  • Service not delivered as agreed (for service-based businesses)

Non-Eligible Cases

Refunds or replacements will not be provided in the following situations:

  • Change of mind after purchase
  • Product used, worn, or altered
  • Minor variations in color/design due to display differences
  • Failure to provide proof (images/videos) when requested
  • Requests made after the allowed return period
  • Customer unavailable at delivery or refuses to accept delivery

1. Order Cancellation Policy

1.1 Customer Cancellation

  • Once a food order is placed and confirmed through Dorkar, it cannot be cancelled.
  • As a general rule, customers are not entitled to cancel an order after placing it.

If a customer cancels after placing an order:

  • Dorkar reserves the right to charge 100% of the order value as compensation for breach of terms.
  • For prepaid orders: No refund will be issued.
  • For postpaid orders: The amount may be recovered from the customer's future orders.

1.2 Non-Customer Cancellation (By Dorkar)

Dorkar reserves the right to cancel orders under circumstances not attributable to Dorkar, including but not limited to:

  • Incorrect or incomplete delivery address
  • Delivery location outside serviceable area
  • Failure to contact the customer via phone/email
  • Lack of response, instructions, or authorization from the customer at the time of delivery
  • Unavailability of ordered items

Exception:

  • If one or more items are unavailable, Dorkar will attempt to contact the customer.
  • The customer may choose to cancel the entire order and will be eligible for a full (100%) refund.

No Penalty Clause:

  • If cancellation occurs due to Dorkar, the merchant, or the delivery partner, no penalty will be charged to the customer.

2. Service Policy (Non-Physical Services)

  • Dorkar operates as a service-based platform.
  • Since no physical goods are sold, returns are not applicable.

3. Service Cancellation Policy

  • Customers may cancel or reschedule services by providing prior notice.
  • Cancellation timelines and eligibility depend on the type of service booked.

4. Refund Policy

4.1 Eligibility for Refund

Refunds will only be considered if:

  • The service was not delivered as agreed

4.2 Non-Refundable Cases

No refund will be provided if:

  • The service has been partially or fully completed
  • The customer is unavailable at the scheduled time
  • Access to the premises is not provided
  • The service is cancelled after it has started

4.3 Refund Processing

  • Approved refunds will be processed via the original payment method

4.4 Failed Transactions

  • If payment is deducted due to a failed order, the refund will be processed within 72 hours

5. Quality Assurance

If you experience any issues such as:

  • Incorrect order
  • Quality concerns

Please contact customer support immediately. Dorkar will make reasonable efforts to resolve the issue and ensure customer satisfaction.

6. Contact Us

For any queries, concerns, or assistance:

7. Policy Updates

  • Dorkar reserves the right to modify or update this policy at any time
  • Changes become effective immediately upon posting on the Platform

8. Acceptance of Policy

By using Dorkar and placing an order, you acknowledge that:

  • You have read
  • You understand
  • You agree to this Refund & Cancellation Policy